Y Point Solutions implemented a sophisticated AI chatbot for GSK US Medical Affairs, transforming interactions with healthcare professionals (HCPs) and enhancing internal efficiencies. The chatbot, designed as a web-component, resides on the home page of the medical affairs website. It connects with GSK’s content management systems to provide HCPs with the latest medical information and can integrate with other systems like IQVIA and Veeva Vault via an API-based search